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Xima Chronicall (1-500 Users) Recording Library inc 1st year Xima Care

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Xima Chronicall (1-500 Users) Recording Library inc 1st year Xima Care

Manufacturer Part No: #X2025 Web Code: CG/7130
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£2511.00
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£1944.00
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Key Features:

  • Xima Chronicall with Recording Library (1-500 Users) inc first year support
  • Comms Part Number: #X2025
  • New
  • Orgainze existing recordings to be attached to the appropriate call for review
  • Call Reporting & Call Recording

Description:

14 DAY NO OBLIGATION TRIAL AVAILABLE

Xima Software's flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software, and it does so by connecting directly to your phone system and logging everything that happens on each call, from the moment it starts to the second it ends.

With a simple, attractive interface and a flexible licensing model, Chronicall is easy to deploy and scale. A single inexpensive site license allows you to report on hundreds of agents, groups, trunks, and extensions with little to no phone system configuration required.

Chronicall's comprehensive custom report creator and fully customizable real-time views help organizations make informed business decisions and improve customer service. The software's robust, modular design makes it easy to gather data from multiple sites or add extra functionality to meet the needs of each individual business.

Since Chronicall's original release in 2007, it has been in rapid and aggressive development. Today, Chronicall is being used across the globe to provide powerful statistics to a wide array of businesses, from small offices to large, distributed contact centers. With enterprise-class features and flexibility at a small business price, Chronicall is revolutionizing the call reporting industry.

To see how Chronicall can make the most of your time and energy while improving the accuracy and efficiency of your call data, sign up for a free 14-day trial today.

OVERVIEW

With the Recording Library module, Chronicall can automatically catalog the recordings created by Voicemail Pro and make them ready to listen to from withinCradle to Grave. All of this happens behind the scenes without requiring a button press
or manual process of any kind. With a simple setup process and hassle-free operation, finding your call recordings has
never been so simple.

CAPABILITIES

Audio Storage
When a recording is created, Recording Library takes the file and compresses it into an efficient Speex (.spx) file, which is optimized for high quality voice playback. Recordings in this format typically take up 100 KB of file storage per minute. This means that with only 32 GB of storage space, you could record a user for eight full hours every workday for two years. These files are also encrypted for maximum security.

Search and Filter
Chronicall intelligently matches each recording with the appropriate call and places a small icon next to that call's data within Cradle to Grave view. This gives you yet another way to easily search, filter, and sort your calls to quickly find the information you need.

Instant Playback
Clicking on a recording icon opens an audio player within Cradle to Grave, allowing you to listen to the call instantly. Stop, mute, rewind, fast forward, and jump to any position as easily as you would with any other media player, all without opening any other windows or programs.

Share and Save
Sharing recordings with others is as simple as typing an email address. Send .spx or .wav files to as many recipients as you want without the need to download and attach them over a separate email client. If you want to save a backup copy of a recording or play it later, you can download it to your computer with a few simple clicks.

Xima Care
At Xima Software, we strive to provide the best service and support possible. That's why we offer an optional yearly maintenance plan called Xima Care. This plan gives you free major and feature releases and unlimited access to the Xima support team for technical support, remote installation, assistance with custom reports, training sessions for you and your staff, and more. Our authorized partners and users can call in directly to our support line for instant assistance

Xima Chronicall Recording Library Specifications
Format: Add-on module license
Chronicall Logging License: Required
Avaya IP Office Requirements IP Small Office, IP 403, IP 406v1, IP 406v2, IP 412, IP 500v1, IP 500v2, IP Server Edition
Avaya IP Office Release: Works with R3.2 through R9.0
VRTX or Voicemail Pro: Is Required
Avaya Contact Store: Not Required
Avaya CTI License: Not required
Avaya Delta Server: Not Required

Server Requirements:
Windows XP or higher, Linux; 32-bit or 64-bit; 80GB Hard Drive; 2GB RAM; Dual Core CPU

User PC Requirements
Windows 2000 or higher; Linux; Mac OS X; 32bit or 64bit; Internet Explorer, Firefox, Chrome, Opera, Safari
Java 7; Javascript enabled; PC Audio
Client (user PC) must have audio to play recordings
Compression Algorithm: Speex (.spx)
Encryption Algorithm: Combination of PBE, MD5, and DES
Changes to IP Office Manager: Setting up Voicemail Pro to record calls
Number of Simultaneous Calls Recorded: Equal to the number of Avaya Voicemail Ports licensed
File Size of Recordings: 100KB per minute

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