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Comms Group Blog

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Avaya Release IP Office R11
Comms Group News
Ed Hobson, Technical Director

IP Office R11 was released on 15th May 2018 and we are now deploying R11 as standard on newly purchased systems. There is also an upgrade route to R11 through IPOSS entitlement or one-off upgrade license purchases for any clients wishing to do so.

This is a major software update for IP Office 500V2 and Server Edition. Ed Hobson says....“Comms Group is one of a select group of Avaya Business Partners and clients involved with testing and evaluating new IP Office software and hardware. Working directly with Avaya’s New Product Introductions team gives us a valuable insight into new and forthcoming features and functionality. We get to see exciting new software and equipment before its introduction to market, but it’s by no means a free ride! We have to undertake many hours of training, participate in regular conference calls and technical sessions and provide continuous feedback to Avaya engineers on software performance. There are out of hours updates and upgrades that have to be performed on in-house systems far more regularly than normal. And of course, we find problems! We have to test the new software with the oldest handsets and using quirky combinations of endpoints and lines, because in the real world everyone doesn’t always have the latest series of phones or the same deployment as software engineers have in development labs. It’s important that software updates are tested thoroughly because there are over 26 million users around the world that rely on IP Office for their daily communications!”

Amongst other things, IP Office R11 introduces support for Equinox team engagement, Avaya’s Vantage series of phones and the new J-series IP phones which will replace the popular 9600 range over the coming years. Feature and functionality enhancements include SIP Line Appearance support, new DECT scalability plus various Cloud market updates.

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