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Maintenance & Support <span>Services</span>
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Maintenance & Support Services

WELCOME TO Maintenance & Support Services.
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Maintenance & Support Services

Please click an icon below to view the service you require.
Alternatively, scroll down to see everything Comms Group can offer you and your business.

Telecoms & Hosted Phone Systems

Using only accredited and highly trained specialist engineers and support staff our maintenance and support packages helps you reduce your organisational costs and minimise the risk of downtime.

We give you the convenience of a single point of contact for the support of your telephone system.

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Telecoms & Hosted Phone Systems
IT & Cloud Computing

IT & Cloud Computing

At the Comms Group we pride ourselves on communication, as such, we make sure you can contact us by whichever method you desire.

You can call us and speak to one of our friendly and knowledgeable staff, visit our support portal which allows you to raise a new support request and view your existing tickets

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Remote Support Tool

The Comms Group Remote Support Tool enables a qualified technician to securely connect to your computer.

STEP1: Click on the blue icon button below and save the tool to your computer.
STEP2: Navigate to where the application tool was downloaded and run/install it
STEP3: Once installed the application tool will generate a unique ID codewhich we require to access your computer and provide you with the support required.
NOTE: As a security protection feature, once the remote support has finished we cannot access your computer until you generate another code for us.

Comms Group Remote Support Tool

Download and save to your computer

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Remote Support Tool
Raise a Support Ticket

Raise a Support Ticket

Please click on the the link below to raise a ticket with our support desk which is monitored Monday to Friday 09:00 to 17:30

All managed IT, phone system and contracted support customers will be responded to within the timeframes set out within your support agreement.

If your ticket refers to a broadband, leased line, fixed line or mobile issue then you DO NOT require a support contract and your ticket will be responded to same day and as quickly as possible

Non supported customers can still raise a ticket and one of our technicians will contact you as soon as possible to assist and quote you a "fix" price.

Support Portal

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Return A Product

If an item purchased from us develops a fault or is ordered/supplied incorrectly then in the first instance please contact our customer service team on 01604 589000 and someone will be able to assist you.

If an item is to be returned then please click on the link to complete the returns form, you will be required to input the invoice and serial number/s and date. All fields are required to be completed and to the best of your knowledge.

You cannot return an item/s without a valid authorisation number, goods returned without following the procedure will not be dealt with nor returned to you, and if not collected within 30 days will be destroyed.

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Return A Product
Downloads

Downloads

In this section you will find user guides and phone manuals for a vast amount of Avaya IP Office equipment. Within this section you will also be able to download our corporate brochure, terms and conditions, credit application forms and many other product brochures.

If you require a specific guide or form that is not listed, please contact us.

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To download our company brochure

Click here
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