WE ACCEPT: We Accept all major payment methods
  • good with people
  • tactile and creative
  • integrated with technology
quotation mark CommsGroup It’s been a pleasure to work with Comms Group, a company who delivers! quotation mark Sotheby’s 5★ ★ ★ ★ ★

Maintenance & Support Services

Telecoms & Hosted Phone Systems

Telecoms & Hosted Phone Systems

Using only accredited and highly trained specialist engineers and support staff our maintenance and support packages helps you reduce your organisational costs and minimise the risk of downtime.

We give you the convenience of a single point of contact for the support of your telephone system.

IT & Cloud Computing

IT & Cloud Computing

At the Comms Group we pride ourselves on communication, as such, we make sure you can contact us by whichever method you desire.

You can call us and speak to one of our friendly and knowledgeable staff, visit our support portal which allows you to raise a new support request and view your existing tickets

Remote Support Tool

Remote Support Tool

The Comms Group Remote Support Tool enables a qualified technician to securely connect to your computer.

STEP1: Click on the blue icon button below and save the tool to your computer.
STEP2: Navigate to where the application tool was downloaded and run/install it
STEP3: Once installed the application tool will generate a unique ID codewhich we require to access your computer and provide you with the support required.
NOTE: As a security protection feature, once the remote support has finished we cannot access your computer until you generate another code for us.

Comms Group Remote Support Tool

Download and save to your computer



In this section you will find user guides and phone manuals for a vast amount of Avaya IP Office equipment. Within this section you will also be able to download our corporate brochure, terms and conditions, credit application forms and many other product brochures.

If you require a specific guide or form that is not listed, please contact us.

Raise a Support Ticket

Raise a Support Ticket

Please click on the the link below to raise a ticket with our support desk which is monitored Monday to Friday 09:00 to 17:30

All managed IT, phone system and contracted support customers will be responded to within the timeframes set out within your support agreement.

If your ticket refers to a broadband, leased line, fixed line or mobile issue then you DO NOT require a support contract and your ticket will be responded to same day and as quickly as possible

Non supported customers can still raise a ticket and one of our technicians will contact you as soon as possible to assist and quote you a "fix" price.

Support Portal

Return A Product

Return A Product

If an item purchased from us develops a fault or is ordered/supplied incorrectly then in the first instance please contact our customer service team on 01604 589000 and someone will be able to assist you.

If an item is to be returned then please click on the link to complete the returns form, you will be required to input the invoice and serial number/s and date. All fields are required to be completed and to the best of your knowledge.

You cannot return an item/s without a valid authorisation number, goods returned without following the procedure will not be dealt with nor returned to you, and if not collected within 30 days will be destroyed.

Welcome to Comms Group

Our business has grown through recommendation and our reputation for excellent customer service and great value, simply providing communications advice, solutions and services to support your business success.

Good Communication
Good Communication

Every organisation relies on good communication – to customers, suppliers, partners and internally. Today, there is an incredible range of sophisticated technologies, hardware, equipment, infrastructure and contracts to choose from to equip your business to operate responsively and efficiently.

But with so much choice and sometimes complex technical information to consider, it can be hard to know what’s best for your business. You need to balance cost against competitiveness, speed, efficiency and functionality.

You need to make sure everything works effectively together. You need to know that you’ll get support fast whenever you want it, these are just some of the things we consider for our clients when making key choices.

comms group fog relaxing
quotation mark CommsGroup No matter what the issue, Comms Group are always there to help. Thank you! quotation mark Q-MATIC UK ★ ★ ★ ★ ★

We're accredited and proud of it

Avaya Connect Avaya Professional Sales Specialist EE Partners Microsoft Partner Lync Partner CISCO Partner O2 Partners

Product Distribution

Comms Group have an unrivalled reputation for quality and distribute, support and install new and refurbished telecoms equipment to end users and traders throughout the UK and Europe

From single handsets to complete systems handling thousands of users, we’re a leading distributor of new and refurbished telecoms systems to end users, dealers and engineers.

Via UPS and Royal Mail we offer next day delivery as standard in the UK, but in emergencies can also deliver or collect the same day as we hold significant stock levels.

We have installed an industry leading refurbishment system providing factory graded as new products to ensure we consistently deliver exceptional quality to our customers.

office desk
quotation mark CommsGroup Comms Group are very responsive to our needs. I have no hesitation in recommending them. quotation mark Marston’s Telecoms ★ ★ ★ ★ ★
Show History

Company History

  • 2016
  • Business acquired by AdEPT Telecom plc

    AdEPT Telecom plc, one of the UK’s leading independent providers of unified telecommunications solutions, today announced it has signed an agreement with effect from 1 May 2016 to acquire the entire issued share capital of Comms Group UK Limited. The business shall continue as before bringing a wealth of experience and expertise to the Group.

  • Awarded Silver Status by XIMA

    Comms Group has made it to silver! They are most definitely a force to be reckoned with when it comes to Chronicall. Not only have they been a pleasure to work with, but they are a great partner in the UK as they understand and love our product as much as we do. They've been a partner with us since October of 2011, and are well versed in all of what Chronicall has to offer, whether it be reporting, real-time, or recording they'll sell it all and make us and our product look really good in the process.

  • 2015
  • Awarded Microsoft Silver Partner

    Our excellent track record of providing small and mid-sized businesses with Microsoft certified solutions and having the required competencies we have been awarded the Silver Partner status

  • Launched IT Managed Services

    Due to demand from our existing clients and the need for IT services we launched our IT Managed Services department. This now allows for us to combine and support your telecoms and IT infrastructure under one roof ensuring we can make best use of your IT, make it work for your business and within your budgets.

  • 2014
  • Awarded Partner in Customer Excellence by Avaya

    We were awarded "Partner in Customer Excellence" designation that identifies and rewards channel partners who achieve significantly higher scores in their customer satisfaction surveys. Customer satisfaction is now a critical element in determining partner level status, and the new designation recognizes those that go above and beyond.

  • Reached £3 Million in Turnover

    The increased sales activity and addition of some key accounts helped achieve the £3 Million turnover milestone and increased our customer base to 415 active customers.

  • 2013
  • Awarded Avaya SME Expert Status

    The SME Expert specialization recognizes Avaya-authorized partners that have demonstrated proficiency and expertise in the sales and services delivery of Avaya IP Office. These partners can tap into the deep bench strength of Avaya technical resources, depending on the scope and location of the project.

  • Key Management Team Created

    Understanding the need for consistency the owners Paul and Matt introduced a key management team made up of long standing and proactive employees looking to drive the business forward.

  • 2012
  • Started our own Billing System

    A key decision in the development our business was to invoice our customers directly and collect payments by our own direct debit facility, this is in place bringing all of our customers billing in house.

  • Became Approved Apple Stockists

    After completing a long process of acceptance we finally received our Apple accreditation and stockists approval to enhance our business mobile proposition

  • 2011
  • Reached £2 Million in Turnover

    The increased sales activity and addition of some key accounts helped acheive the £2 Million turnover milestone and increased our customer base to 320 active customers.

  • purchased Our Own Larger Premises

    Relocated and purchased our own larger premises creating a unique and modern office space for our employees to work in.

  • 2010
  • Acquired Trade Networking Business

    Acquired a local networking business that supplied trade and end user networking products. This service complimented our existing telephone system installation and solutions service.

  • Creative Department Launched

    Launched our creative department to work with existing and new clients whilst creating the Comms Group brand and enhancing our market presence.

  • 2009
  • Employed our 10th Member of Staff

    Taking on new customers and an increasing workload we created a new position and employed our 10th member of staff plus also created an apprenticeship position.

  • Reached £1 Million in Turnover

    Set a target to achieve £1 Million in Turnover during the year but smashed it and reached the milestone by January bringing on 200 active customers.

Want to find out more?
If you’d like more information about us or wish to talk to a member of the Comms Group team, don’t hesitate to pick up the phone and call us.
Call us now:
green_phone_icon 01604 589000
mobile phone commsgroup frog holding balloons

Meet the Team

Matt Tarry Managing Director

Matt Tarry

Paul Simmons Managing Director

Paul Simmons

Ed Hobson Technical Director

Ed Hobson

Barry Jeyes Financial Director

Barry Jeyes

Emma Archer Operations Director

Emma Archer

Grant Read Sales Manager

Grant Read

Pas Cerbelli Account Manager

Pas Cerbelli

Alan Buckley Account Manager

Alan Buckley

Gregg Swallow Account Manager

Gregg Swallow

Sinead Gracey Sales Support

Sinead Gracey

Vicky Ayliff Sales Support

Vicky Ayliff

Virag Bella Sales Support

Virag Bella

David Tarbun Senior Technical Engineer

David Tarbun

James "Dez" Dell Senior Technical Engineer

James "Dez" Dell

Steve Bradshaw Technical Manager

Steve Bradshaw

Malcolm Marshall Senior Technical Engineer

Malcolm Marshall

Chris McGee Technical Engineer

Chris McGee

Elzbieta Gawrys Stores

Elzbieta Gawrys

Tatjana Belova Stores

Tatjana Belova

Lilija Spiridonova Stores Supervisor

Lilija Spiridonova

Benita Magierska Stores Manager

Benita Magierska

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